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SLA Our consultants can provide many on-site services such as installation and configuration of McAfee:

QS Point ePO
QS Point Device Control
QS Point Endpoint Encryption.

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  Any installation we provide will follow McAfee best practices and can be tailored to meet your exact requirements. We can also provide onsite training and full documentation for all of the products mentioned. Our consultants cover the whole of the UK & Ireland, so we're never too far away!

In addition to this we can provide remote un-attended support services using Go-To-Assist Unattended Support. This is very easy to set-up - you will simply need to create a Domain Admin account for us to use and during a Go-To-Assist session with one of our engineers enable the Unattended Support options. This functionality can be terminated by you at any time though you may find this very useful should your McAfee solution require a fix while your engineers are away.

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Urgent issues (business critical)

Urgent issues will be responded to within the hour and hopefully resolved the same day depending on the complexity of the issue. If the problem is due to a malfunctioning product and requires a resolution from McAfee the time to fix may increase, - that said the majority of issues logged with us can be resolved by our support team and McAfee only need to get involved if a patch is required from them directly.

In some cases diagnostic information will need to be provided and sent to McAfee upon which we will monitor the case through to resolution for you.

Non Urgent

Non Urgent issues such as configuration or product upgrade questions will have a 3 day SLA - the case can be logged immediately and will be responded to within 3 days. We will answer your question as thoroughly as possible and can provide assistance remotely via GoTo Assist.

Quick questions will be queued in order of receipt and answered as soon as possible. Most questions are answered the same day, often within the hour, depending on case load.


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Maintenance Agreement

You may also be interested in a maintenance agreement with Quadsys consultancy services where one of our engineers will attend site on a quarterly or six month basis to install the latest Patches and upgrades to your McAfee solution.

Quadsys are more than happy to provide a support offering tailored to your needs.

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Contact Us

Contact us today for assistance.

phone01865 845 700

Useful links & Information:

QS Point Go to Assist Web Link
QS Point Visit our Consultancy page

Our Senior Technical Team on Linked In:

QS Point Chris Faulkner
QS Point Jon Townsend

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