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MICROSOFT SAM SERVICES WITH CIVICA
Civia
Microsoft Gold

Quadsys limited are teaming up with Civica to bring you Microsoft solutions and services.

Civica has worked closely with Microsoft since 1988 to achieve the top accreditation of Microsoft Gold Certified Partner.

Civica has been delivering solutions based on a Microsoft platform for many years. Since its instigation in October 2011, Civica has embraced Microsoft's SAM Services initiative and successfully utilised the programme for both standalone and combined engagements.

Civica offer the following services:

bullet pointSoftware Asset Management
bullet pointSAM & Licence Review
bullet pointSAM Managed Service
bullet pointMicrosoft SAM Services

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Software Asset Management

In today's tough economic climate organisations face severe financial pressure to scrutinise budgets and maximise returns on all ICT investments.

Civica recognises these challenges and our primary objective is to help customers spend less, take control and deliver incremental value from their software investment. This is facilitated through the delivery of highly effective and efficient Software Asset Management (SAM) services and systems.

Civica’s approach is unique. Customers are initially encouraged to undertake a SAM & Licence Review (SLR) which is designed to identify substantial cashable savings, improve governance and generate compelling reasons to adopt more efficient technologies and processes.

Crucially the SLR facilitates an ROI calculation and business justification for customers to implement the necessary systems and actually realise the identified savings.

One size fits all' isn't appropriate for a SAM managed service solution; accordingly Civica offers a tiered approach, scaled and tailored to suit each customer's specific circumstances and requirements. This ranges from the provision of a basic hosted licence management solution (for customers with the necessary in-house licensing and SAM skills), to a full Civica-hosted, multi-faceted Managed Service through which Civica signs up to deliver guaranteed savings at least equivalent to the cost of the service, so ensuring a zero-risk investment.

Civica has an outstanding track record of success and is an established thought leader in the SAM industry. This status received formal recognition in 2011 with Civica being awarded Microsoft SAM Partner of The Year for Innovation.

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Service Licencing ReviewSAM & Licence Review (SLR)
Delivering Substantial Software Cost Savings

The Software Asset Management & Licence Review (SLR) provides the forensic insight and rich intelligence to identify substantial cashable savings and demonstrate where greater operating efficiencies can be achieved, through the adoption of more modern and efficient technologies.

Civica has a proven track record in helping customers achieve major cashable savings, through the effective adoption of robust SAM solutions that include both effective technology and processes.  Civica's findings show that organisations can realise savings of on average £286 per device over a 3 year period through the adoption of a SAM solution.  For a 1,000 device estate that's a saving of £286,000!  The SAM & Licence Review will uncover and detail how best to realise those savings.

Deliverables

bullet pointEffective Licensing Position (ELP) established for Microsoft and Actual Licensing Positions (ALPs) developed for additional customer-specified
software vendors.
bullet pointReport detailing cashable cost savings and how to realise them.
bullet pointBusiness justification for deploying a formal SAM system.
bullet pointLicensing Strategy developed - ensure you purchase software in the most cost effective way.
bullet pointHardware and software baseline to assist strategy development and technology assessment/planning.

Three Easy Steps

Following deployment of inventory agents into the customer's PC and server estate, installation, metering and usage data is captured through Civica's industry-leading SAM toolset.  Our consultants then undertake a detailed analysis of the deployed software applications and associated licence entitlement to identify potential cost savings.

Crucially, the SAM & Licence Review facilitates an ROI calculation and business justification for customers to implement the necessary systems and actually realise the identified savings and operational efficiencies.

Why use us for Software Asset Management?

bullet pointZero risk investment - Civica guarantees cost savings
bullet pointSafe pair of hands - most mature SAM Managed Service in the market
bullet pointAs good as it gets - Civica won Microsoft's prestigious worldwide SAM innovation partner of the year award

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SAM Managed ServicesSAM Managed Service

In today's tough economic climate, organisations face severe financial pressure to scrutinise budgets and maximise returns on all ICT investments. Civica recognises these challenges and our primary objective is to help customers spend more wisely, take control and deliver incremental value from their software investment. This is achieved through the delivery of highly effective and efficient management systems.

Civica recognises that one size doesn't fit all when it comes to Software Asset Management (SAM) managed services and accordingly offers a modular, four-tiered approach, scaled and tailored to meet specific customer requirements, all underpinned by Civica's commitment to deliver savings.

Level 1 is the provision of Civica's industry leading licence management solution to fully capture the hardware and installed software estate. It comes with a powerful set of reports to assist in the visibility, management and control of all ICT assets. The Level 1 Managed Service works on the basis that the customer (with training from Civica if required) will provide the necessary in-house resource and expertise to deploy, populate and manipulate the system, as well as interpret the resulting data and instigate the actions required to realise potential savings.

Pyramid

Level 2 extends beyond the Level 1 Managed Service to include Civica undertaking a greater role, including provision of consultancy support during the roll-out of the inventory client, Microsoft compliance management and access to Civica's Licensing & SAM Help desk, which includes the following elements:

bullet pointCentralised point of contact for all technical, licensing and SAM knowledge, information and guidance
bullet pointDedicated telephone number and email address
bullet point4 hour response SLA

Level 3 expands the service further to include Civica managing compliance for any additional vendors which the customer wishes to specify. The recommended number of additional vendors is ten as this typically covers the majority of software spend.

Level 4 is Civica's flagship SAM Managed Service and along with all the elements incorporated in Levels 1,2 & 3, includes savings and ROI reporting. Fundamental to Level 4 is Civica's commitment to deliver guaranteed savings at least equivalent to the cost of the service, so ensuring a zero-risk investment.

 
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